What chemistry readings does Workhand track per pool visit?
Nine fields per visit: pH, free chlorine (FC), combined chlorine (CC), cyanuric acid (CYA / stabilizer), calcium hardness, total alkalinity (TA), salt, phosphate, and water temperature. All optional except whichever the company sets as required in Settings. Most pool service crews log pH, FC, CC, CYA, salt, and TA on every visit and the rest weekly or as needed. The dosing side captures gallons of liquid chlorine, pounds of cal-hypo, pounds of salt, pounds of CYA, and notes.
Does the app handle plaster startup tracking for new pool builds?
Yes. When you mark a build job as in the plaster cure window, the app prompts for daily readings during the 28-day startup period. pH and total alkalinity move fast in those first weeks as the new plaster leaches calcium hydroxide, and the cure log is what protects the plaster warranty. The log keeps a clean record that the chemistry stayed inside the manufacturer-spec range every day so any future warranty claim has documentation.
How does this help with warranty defense?
Pool builders eat false warranty claims constantly. Customer calls 18 months in, says the plaster is mottling because of bad chemistry, demands a free re-plaster. Without records the builder either eats the cost or fights the customer with no documentation. With Workhand's pool chemical log, every visit is timestamped, the chemistry numbers are recorded, and the builder can show: chemistry was in spec on these 47 visits, the failure is from a different cause. That single document saves five-figure repairs.
Can customers see the chemistry log?
Yes. Workhand's customer portal shows the homeowner each visit's chemistry readings and dosing. They see what was tested, what the numbers were, and what chemicals were added. This is huge for trust. Most homeowners do not know what good pH or chlorine looks like and have no way to verify the route tech actually tested water. Showing them every reading proves you are doing the work. It also reduces complaint calls because the homeowner can self-serve looking at recent visits.
Does the chemical log work offline?
Yes. The most common place to test water is at the equipment pad with no cell signal. Workhand caches the reading on the device, the tech logs everything they need, and the log syncs the moment the phone gets a signal again. Same workflow whether you have LTE or you are in a screened-in pool enclosure behind concrete.
Can one customer have multiple pools?
Yes. Pool builders with phased projects (main pool plus spa, separate kids pool, water feature) can log per-pool chemistry under one customer. Route service can handle a property with a pool and a spa as separate logs too. The customer record stays unified for billing and chat but the chemistry log is per-water-body so the numbers do not mix.
Does Workhand replace a Taylor or LaMotte test kit?
No. Workhand records the readings you took with your test kit. The app does not test water. It is the logbook. A Taylor K-2006 or a LaMotte ColorQ Pro is still how you get the numbers. Workhand is what you do with the numbers once you have them.
Does this cost extra?
Pool chemical logs are included on all paid plans. Pro at 34.99 per month gets you the full chemistry log, plaster startup tracking, customer portal view, and dosing fields. Team at 89.99 per month adds team chemistry tracking across multiple crews. Free plan supports running one active job with basic logging.
