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Home · Help · Setup Guide
Getting started

Set up Workhand in 15 minutes

The exact order to onboard so nothing's missed. Three phases, eight steps, one signed estimate at the end.

Phase 1 · Sign up

Get the account live in 3 minutes

1

Create your account

Download the app. Tap Sign Up. Enter your name, email, and a password. Skip social sign-in if you want the fastest path.

Sign up screen
2

Add your company

Company name, address, phone, license number. This info populates every estimate and invoice you send. Fill it in once, use it forever.

Company profile
3

Verify your email

Check your inbox. Tap the link. Comes back to the app. Verification unlocks sending estimates and invoices to customers.

Verify email
Phase 2 · Your first job

Get a real job on the calendar

4

Add a customer

Tap Customers, then plus. Name, phone, email, address. If you have their info in your phone contacts, one tap imports it.

Customer form
5

Create a job

Tap Jobs, then plus. Pick the customer. Give the job a name and address. Start date. Job status defaults to Lead.

New job form
6

Upload your logo

Settings, then Company, then Logo. PNG or JPG. Shows up at the top of every estimate, invoice, and customer portal link.

Logo upload
Phase 3 · Invite crew and send your first estimate

Send the first estimate before you leave the driveway

7

Invite by role

Team, then Invite. Send by text or email. Pick a role: Sales, PM, Field, Sub. Role sets what they can see. Subs get a free seat.

Invite team
8

Build the estimate

Open the job. Tap Estimate. Add line items from your library or type new ones. Set tax and deposit percentage. Totals auto-calc.

Estimate builder
9

Hand them the phone for e-sign

Customer reviews on your screen. Types name, draws signature, taps Accept. Deposit invoice sends automatically. Job status flips to Active.

E-sign screen
Troubleshooting

Common setup issues

Verification email never arrived
Check spam. If it's not there, open Settings, Profile, Resend Verification. If it still doesn't land, email support@workhand.app and we'll verify you manually.
Logo won't upload
File has to be PNG or JPG, under 5MB, square or roughly square. If it's a PDF, convert to PNG first. If the upload spins forever, kill the app and reopen. Signing in again clears most upload issues.
Customer email or phone bounces on send
The estimate saves. Just re-send from the estimate screen after you fix the customer contact info. Common cause: typo in the email. If phone is correct but SMS fails, the number may not accept short codes. Send by email in that case.
Team invite went to spam
Ask them to check spam. On resend, we send from a different sender. If you're inviting a sub who isn't a smartphone user, you can share the estimate as a plain PDF link instead. Menu, Share Estimate, Copy Link.
Deposit invoice didn't send after e-sign
Two causes. Either the deposit percentage on the estimate is 0, or Stripe isn't connected yet. Open Settings, Payments, Connect Stripe. Two minutes. Once connected, the deposit sends the next time you get a signed estimate.
I set the wrong company info during signup
Settings, Company. Edit any field. Change takes effect on the next estimate or invoice you send. Past documents stay as-sent. If you need to re-send an estimate with corrected info, duplicate the estimate and send the copy.

Signed estimate before the driveway is out of sight.

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